Why is it that people think as long as they acknowledge what they are NOT supposed to do, that it somehow makes doing it ok?

Here’s a perfect example. When I need to assist people and troubleshoot work related issues, they often want to send me a screenshot of the issue. That’s fine, except I ask everyone to put the screenshot IN a Word doc, and email me the file. When they put the screenshot directly into the email, it slows up my email, and I can’t forward the screenshot to others who may need to see it.

So I get an email this afternoon from a user who said,

“I know you said not to include a screenshot in email, but…”

Yes, and what part of that did you NOT understand? You’re not special, so why do you think it’s ok for you do it? How hard is it to drop the screenshot into a Word doc, especially when you’ve been asked to do it this way multiple times?

Same thing goes for online situations. I say things are going to be done a certain way, and people try to make up their own method, and explain it all away….”I know you SAID to do it this way…but I’m going to ignore that and do my own thing, ok?”

Idiots.